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Overview

Starting in November, we’re upgrading our billing system to make managing your subscription simpler, clearer, and more transparent. Here’s what the upgrade brings:
  • Streamlined payment processing
  • Better invoice visibility and detail
  • Compliance with U.S. and Canadian tax requirements
Depending on how you pay or where your business is located, there may be a few extra details worth knowing. We’ve broken it all down below.

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ACH Payment Customers: Important Next Step

If you pay for your Garde subscription via ACH transfer, you’ll need to take one quick step to keep things running smoothly:
  • Contact your bank and ask them to whitelist our payment processor, BlueSnap, Inc., using ACH Company ID 8450479415. The ACH transaction will include the word “Garde”.
If this step isn’t completed, there’s a chance your payment could fail. Multiple failed payments may result in a temporary pause on your account.

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What’s Changing

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1. More Transparent Invoices

Invoices will now display separate line items for each component of your Garde subscription. For example:
  • One-time onboarding or service fees will be listed individually with clear, descriptive names
This means you’ll always know exactly what each charge is for — no guessing required.

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2. Sales Tax Collection in the U.S.

Beginning with your first invoice after the system upgrade, Garde will start collecting sales tax in certain states. The initial rollout includes the following states: AZ, CT, DC, KY, LA, HI, MA, NM, NY, OH, PA, RI, SC, TN, TX, UT, WA, WV. If your business is located in one of these states, you’ll see the applicable sales tax automatically added to your invoice.

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3. Billing in CAD and Sales Tax (for Canadian Customers)

For customers billed in Canada, your subscription will now be charged in CAD. Here’s what that means:
  • Your existing USD subscription price will be converted using the 12-month average exchange rate of 1 USD = 1.4 CAD
  • Applicable sales tax will be added to your invoice
This change ensures compliance with Canadian tax requirements and gives you consistent, transparent pricing in your local currency.

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4. Invoices Sent to All Billing Contacts

In the new system, invoices will be sent automatically to all users with a billing role on your Garde account — not just the users listed in the “billing notification” field. If you’d like to review or update your billing contacts, learn how to do that here.

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Do You Need to Do Anything?

If you’re paying via ACH, you’ll need to contact your bank to whitelist our payment processor (see above). For everyone else — no action is required. Your account and billing details will automatically transition to the new system.

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Need Help?

If you have any questions about invoices, billing contacts, or payments, reach out to us at contact@garde.app. We’re happy to help.
We appreciate your partnership and are excited to deliver a clearer, smoother billing experience.