Who can manage billing? Users with the Restaurant Admin, Accountant, Franchisee Accountant, or Garde Admin permission levels can access the payment portal and manage subscription details. If you’re not sure about your role, check with your account admin or reach out to contact@garde.app.
Entering Payment Details
1. Go to Setup > Subscription Details. If you manage multiple accounts, it doesn’t matter which one you’re logged into. You’ll see an informational screen — click the “Manage Subscriptions” button. If you haven’t logged into Garde recently, you may be prompted to sign in again. Since the payment portal is a secure site, we ask you to confirm your identity one more time. A second tab will open with the payment portal.For Multi-Unit Operators — Confirm Your Location
When the payment portal loads, check the upper right corner to confirm you’re viewing the right unit. Your account number and unit name will appear just under your email address. To switch locations, click the down arrow next to your email address and choose the correct one from the list.Confirm Your Recurring Subscription Charge
On the left-hand tile labeled “Subscription”, verify that your billing plan looks correct. Based on conversations with your Sales Rep or Implementation Specialist, your pre-selected monthly or annual plan will be displayed.Choose Your Payment Method
Under “Payment Methods”, click “MANAGE” to enter or update your payment details. You have two options: ACH or Credit Card.ACH
Fill out your account details.Credit Card
Fill out the required form details. You may see a temporary $1 hold on your card after authorizing payment — it should be removed within 1-8 business days.A 3% processing fee is added to your subscription charge when paying by credit card. If you’re located in Canada, the 3% fee does not apply.
Authorize and Confirm
Receiving Invoice Copies
All Garde users with Restaurant Admin, Accountant, Franchisee Accountant, or Garde Admin permissions automatically receive an emailed invoice. If you’d like additional contacts to get a copy, you can configure that below. Inside the Payment Portal, click “Edit Contacts” on the far right-hand side. Select “Invoices Email” and enter any additional email addresses that should receive invoices. For multiple addresses, separate each one with a comma (no comma after the last address). Save your changes to make sure all listed contacts receive every invoice going forward.Sending Invoices Automatically to Garde
If you’d like invoices sent directly to Garde for processing, head back to your Garde account. Under Setup > Subscription Details, look for the last box on the left under “Billing Contacts”. Check the box to “Send subscription invoices to Garde for processing”.When your unit was first created in Garde, the email addresses provided during initial setup will continue to receive notifications about upcoming charges and payment failures. If you need to change those contacts, email contact@garde.app. These contacts are separate from the Billing Contacts you can edit under Subscription Details.
Frequently Asked Questions
How often will I be billed?
How often will I be billed?
Billing frequency depends on the subscription plan you selected — either monthly or annually.
Can I change my payment method?
Can I change my payment method?
Yes. You can update your payment method by navigating to the payment information section and following the steps above.
Who do I contact for billing issues?
Who do I contact for billing issues?
Reach out to contact@garde.app for any billing-related questions or issues. We’re happy to help.