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Below are examples of documents we can’t process in Garde. They’re all missing at least one of the three basic requirements:
  1. Vendor name
  2. Line items with prices
  3. An invoice total that isn’t $0
We also can’t process invoices written in any language other than English or French. Read more about what’s required for processing.
What happens if you upload one of these?
  1. If the required elements are present but unreadable (blurry, cropped, or missing a page), we’ll contact you twice for a new image. No response means the invoice gets deleted.
  2. If required elements are missing entirely, the document is deleted and you’re notified by email.
To control who gets these emails, adjust your Notification Settings.

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Examples

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1) Statements

This includes vendor statements, credit card statements, and tax statements. They typically don’t have the line item detail we need. These generally contain only packaging details with no pricing information. These contain packaging or pickup details but no pricing information. These do not contain pricing information and can create duplicate records if an actual invoice is also uploaded.

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2) Packing Slips and Delivery Tickets

These usually contain packaging details but no pricing. We will not process an invoice received a second time without any new information. Packing Slip

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3) Pickup Requests and Pickup Slips

Same story — packaging details without pricing information. Request for Pickup Pickup Ticket

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4) Shipping Orders, Bills of Lading, and Consignment/Courier Receipts

These don’t include pricing information. Shipping Order Bill of Lading Consignment Receipt

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5) Zero-Total Invoices

If the printed total is $0, we can’t process it.

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6) Exact Duplicate Invoices

We won’t process an invoice a second time if it’s identical to one we’ve already handled.

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7) Checks from Vendors

No line item details, so there’s nothing for us to process.

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8) Work Tickets and Service Tickets

No line items or pricing information. Work Ticket Service Ticket

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9) Labor/Payroll Reports

These cover payroll costs for a billing cycle but don’t have itemized line items or pricing.

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11) Transaction Receipts

Documents that only show credit/debit card transaction totals without any line item breakdown.

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12) Transit Receipts

For goods that are in transit — you’ve paid but haven’t physically received them yet.

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13) Invoices Outside Your Approved Date Range

Unless you’ve paid for back-processing, Garde processes invoices dated within 7 days before your subscription start date. Anything older gets automatically deleted. For example, if you entered payment info on March 8, we’ll process invoices starting March 1. An invoice dated in February would be deleted.