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Why invoices get deleted

Garde does its best to process everything you upload — even handwritten invoices. But sometimes an invoice just can’t be processed. The most common reasons an invoice gets deleted:
  • Duplicate — the same invoice was already uploaded
  • Missing vendor name — we can’t tell who it’s from
  • Missing line items or prices — there’s not enough detail to work with
  • Missing invoice total — we need a total to close the invoice
If any of those essential pieces are missing (or it’s a duplicate), we’ll remove it and let you know. For more details on what Garde can and can’t process, see: What We Can Process and What We Cannot Process

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How you’ll be notified

When an invoice gets deleted, Garde sends an email explaining what happened. By default, the person who uploaded the image — plus anyone with the “Accountant” or “Garde Admin” role — will receive the notification. To change this, go to Setup > Notifications and look for “Invoice Image Issues”. If you manage multiple restaurants, all your units will appear on the notifications page. You can either use “Manage Combined” to set the same preferences across all locations, or “Manage Individually” for per-unit control. For more on notification settings, see: Managing User Notifications

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Finding deleted invoices

The link in your notification email will take you straight to the deleted invoice. You can also find all deleted invoices from the Orders page: use the “Include Orders” filter and check Deleted Invoices. When you open a deleted invoice, you’ll see the source, the reason it was deleted, and the vendor. If there were attachments, you can click through to view them. Think an invoice was deleted by mistake? Email contact@garde.app and include the Order Link (use the copy button on the invoice page).