OK, so you’ve taken pictures of invoices, and while they’re uploading, it seems like one is stuck. It’s rare, but it happens. By “stuck,” we mean you’re seeing one or more Pending Uploads with one invoice not making any progress.
First step: make sure you have internet connectivity. If you’re connected and things still aren’t moving, may we suggest you yell at your phone, make faces at it, maybe even ignore it for a while and pretend you no longer love it? Just an idea.
If THAT doesn’t help, try the following in order. After each step, stop and check if the invoices start uploading normally.
Before diving into troubleshooting, make sure your Garde app is up to date. An outdated version can cause upload issues. Check the App Store (iPhone) or Google Play Store (Android) for updates.
For iPhones
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Open the app and tap View Pending Uploads. If you have a decent internet connection, you should see the Status % on the first invoice climb within seconds (a few minutes at most). If it does, the app is working — the invoices just need more time.
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If the Status % isn’t changing, tap the Restart Uploads button at the top of the same page. Watch the first invoice to see if the Status % starts moving.
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Still stuck? Tap the top invoice. You’ll see an option to Move to Bottom — this bumps it to the end of the queue in case that particular invoice is causing the jam. There’s also a Remove from Queue option. Use this as a last resort — it removes the invoice entirely, and you’d need to upload it again.
For Android phones
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Open the app and tap Pending Uploads. Watch the first invoice — within seconds (or a few minutes), you should see the Status % go up. If it does, the app is working and just needs more time.
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If the Status % isn’t changing, tap the Restart Uploads button at the top. Keep an eye on the first invoice to see if it starts moving.
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Completely close the app, then reopen it.
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From the menu, select Version Info. Under File Storage, tap Clear Now.
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From the menu, select Version Info. Under Database Locks, if the button is available, tap Clear Database Locks Now.
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If nothing above worked, go to Pending Uploads and tap the top invoice. At the bottom of the screen, tap Remove from Queue. This removes that one invoice, and the rest should start uploading. You’ll need to re-upload the removed invoice separately.
If uploads seem completely frozen and none of the steps above help, try force-closing the Garde app and reopening it. On iPhone, swipe up from the bottom (or double-tap the home button) and swipe the app away. On Android, go to Settings > Apps > Garde > Force Stop. Then reopen the app and check Pending Uploads.
