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Many utility bills list multiple charges, and the total shown often includes previous balances that carried over from earlier months. Rather than just plugging in the “Total Amount Due,” our team defaults to entering all of the Current Charges as line items and building the invoice total from those alone. We assume each previous invoice was handled the same way, so this prevents you from overpaying. Here’s an example. In the image below, there’s an unpaid balance from a prior period contributing to the Total Amount Due. In Garde, this invoice total would only include the four charges circled in yellow — coming out to $993.60. Same idea here. This invoice total only includes the two circled charges, ignoring the credit shown. The total comes to $844.92.

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Want us to use the full Total Amount Due instead?

If you’d rather we use the Total Amount Due (including carried-over balances), just draw a large circle around the Total Amount Due on the invoice before uploading it. That tells our team to use that number instead.
If you disagree with how we totaled a utility bill after it’s been processed, circle the Total Amount Due on the original invoice and re-upload it — or reach out to us at contact@garde.app and we’ll get it corrected.