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Getting locked out is frustrating. Whether you’ve hit the wrong password too many times, you’re logging in from a new spot, or your MFA code just won’t come through, we’ve got you covered. This article walks through the most common login issues and how to fix them. You’ll also find Garde’s password requirements and links to related user management articles.

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Garde Password Requirements

  • Minimum of 8 characters
  • Must include lowercase, uppercase, a number, and a special character (!@#$%^&*)
  • Cannot be one of your last 5 passwords
  • Cannot include any of your personal data (your name, phone number, etc.)
  • Cannot include commonly used phrases (for example, the word “password”)

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Too Many Login Attempts

If you enter the wrong password too many times in a row, Garde will lock your account as a security measure. When this happens, you’ll get an email. The fastest fix is to click the link in that email — it verifies your email address and automatically unblocks your account so you can try again. Not seeing the email? Check your spam or junk folder first. If it’s still not there, send an email to contact@garde.app so we can verify your identity and unlock things on our end.

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Try Incognito or Private Browsing Mode

Sometimes browser extensions, cached data, or saved cookies can interfere with the login process. If you’re stuck, try opening an incognito window (Chrome) or private window (Safari/Firefox) and logging in from there. If that works, clearing your browser cache and cookies in your regular window should fix the issue going forward.

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Logging In from a New Location

You may occasionally be asked to enter a 6-digit code. This usually happens when you switch to a new computer, use a different browser or device, or log in from an unusual location. Look for an email from “no-reply@garde.app” and copy-paste the code to continue. Don’t see the email right away? Use the “Resend the email” link on the login screen before reaching out to support. If you’re logging in from a location you trust, check the “Remember this device” box so you won’t need the code next time. More details here: Logging in to Garde with a One-Time Email Code (MFA)

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Can’t Get the MFA Code

If you have Multi-Factor Authentication (MFA) turned on, you’ll need a 6-digit code sent to your phone to verify your identity each time you log in. When you first set up MFA, you receive a recovery code. Keep it somewhere safe. If you lose your phone or need to change how you receive codes, that recovery code is your backup plan. On the login screen where it asks for the code, click “Try another method.” From there, you can enter your recovery code to get in. Need to update your phone number or change your code delivery method? You’ll need to reset your MFA. Head to your User Settings (instructions here) and turn MFA off, then back on. This walks you through setup again so you can enter a new phone number. If you can’t access your MFA settings at all, email contact@garde.app to request a reset.

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Helpful Articles

Important: Garde does not manage your user accounts for you. Your team is responsible for adding, removing, and updating user permissions. Keeping roles current is essential for data security and making sure the right people have the right access. Take a few minutes to audit your users periodically — it goes a long way toward preventing unauthorized access.